Guide to Enfield Connected

Registering an account

Step 1

To register for an Enfield Connected account, click on this link at the top of all our pages:

You will then arrive on the registration and sign in page, where you can create an account.

Click on the ‘Register’ button.

Step 2

You will now arrive at the Enfield Connected sign in screen.

Click the ‘Register’ link at the bottom of the panel.

Step 3

On the next screen, now enter your details and click ’Register’.

Please note that your password must:

• have at least 1 upper case character
• have at least 1 lower case character
• have at least 1 numerical digit
• be at least 6 characters in total

Step 4

Once you've submitted the form, we will send you an email from ‘no-reply@enfield.gov.uk with a link, to complete your registration.

This is for security purposes, as it confirms that you have access to the email account you've provided. If you cannot see this email in your inbox, check your junk mail.

Click on the link in this email to activate your account. If you do not do this within 30 minutes of receiving the email, you will need to request a new one.

Once you’ve activated your account, you will be registered with Enfield Connected.

Step 5

After verifying your email, you can sign in to your Enfield Connected account. You will need to confirm your details and accept Enfield Council's privacy policy and terms of use to complete your registration.

When you register with Enfield Connected, you will be set up with a basic account. This will let you to complete some tasks on the Enfield Council website. However, to access our full range of online services, you will need to upgrade your account. You can upgrade for free after activating your account.

Signing in to your account

Step 1

To sign in to your Enfield Connected account, click on this link at the top of all our pages:

You will then arrive at the Enfield Connected sign in and registration page. Click the 'Sign in' button.

Step 2

Next you will see the login screen. Enter your username or email address, and your password, and then click 'Sign in.'

Step 3

You will then arrive at your Enfield Connected account. Here you can upgrade your account, manage your details, and view your history.

You’ll see that the 'Login/Register' link at the top of the page has now been replaced by your name and a dropdown for accessing your account links.

You're now signed in. You can use the website to make payments, request or apply for services and report problems - and use your account to track the progress of your tasks.

Problems registering or signing in to your account

You may have problems signing in to your Enfield Connected account if you:

• cannot remember your password or username
• have entered an incorrect password too many times
• did not verify your email address when you created your account

Verifying your account

If you did not verify your account through email, or your verification link has expired, you will need to sign into your account again to get a new verification link.

When you sign into your Enfield Connected account again, the email verification reminder below will appear on your screen to notify you that a new verification link has been sent to your email account.

Forgotten password

You can find the link to reset your password on the sign in screen.

To reset your password enter your email address or username and click on 'Submit'.

Instructions for creating a new password will then be sent to your email address.

Once you have submitted your new password, a notification message will appear on your screen to confirm your account has been updated.

To return to your account, click on the Enfield Council logo which will return you to the Enfield Council homepage. From here you can click on ‘Register/login’ option at the top of the screen, to sign back into your Enfield Connected account.

Logging in after updating your email address

You can use your ‘username’ to log into your Enfield Connected Account.

Alternatively, if you are trying to login using your email address, you will need to use the original email address provided when your Enfield Connected Account was created.

This is for signing in purposes only, your updated email address will continue to be pre-populated for any reports, requests, payments you make whilst logged into your account.

My account and transaction history

Your account shows you a summary of your settings, recent activity, and personal information. For more details about how we keep your personal information secure, you can read our privacy notice.

To see your account information, first you need to sign in.

Once signed in, click on your name at the top of the page, which links to your Enfield Connected account.

Now click on the 'My Details' link in the menu.

My requests

To access your requests and transaction history, click on the 'Requests' link in the dropdown menu.

Requests shows a summary of your recent transactions. This will display all the reports and requests you have submitted and payments you have made whilst logged into Enfield Connected.

Upgrading my account

Upgrading your Enfield Connected account is free and means you can use your account for more things, for example, viewing your Council Tax, Housing Benefit or housing rent payment history.

To upgrade, you will just need to provide your date of birth and the relevant reference for the dashboard you want to view.

Please refer to the table in the upgrade account screen to check what reference(s) number is required to upgrade your account.

To upgrade your account, click on the ‘Upgrade account’ button

You will be asked to fill out a short form with as much information as you like. As a minimum we just need your date of birth and relevant reference number.

For more details about how we keep your personal information secure, you can read our privacy notice.

When you've finished entering your details, click 'Submit' at the bottom of the page.

Updating my details and address

Step 1

To update your details on Enfield Connected, click on 'My Details' in the header dropdown menu. You will then arrive on a page showing your basic details.

Step 2

If you want to change anything, click the 'Update details' button at the bottom of the page.

Step 3

When you're finished, click on the 'Save changes' button.

If you're receiving council services, for example Housing Benefit, you need to tell us about relevant changes in your circumstances.

NB: If you update your email address, you must remember to login with your ‘username’. If you wish to sign in using your ‘email address’ you must use the original email addresses provided when your Enfield Connected account was created.

This is for signing in purposes only, your updated email address will continue to be pre-populated for any reports, requests, payments you make whilst logged into your account.

Problems with 'My Details' on webforms

If you’re unable to complete a webform due to ‘required fields’ missing from the ‘My Details’ section, please follow the steps below.

Step 1

Sign in to your Enfield Connected account and click on ‘My Details’.

You will then arrive on a page showing your basic details.

Although your address details may appear correct on Enfield Connected, you will still need to complete the next steps to fix the problem.

Step 2

Click the ‘Update details’ button at the bottom of the page.

Step 3

On the next screen, click on the ‘Change My Address’ button at the bottom of the page.

You will need to enter your full postcode into the field labelled ‘Postcode’ and then click on the ‘Search’ button.

You can now select your address from the property search results by clicking on the drop-down arrow.

Once you have selected your address from the list, you will need to select ‘Yes’ that you have found the correct address and then click on the ‘Continue’ button at the bottom of the page.

Step 4

You will return to the ‘My Details’ preview screen. You must click on the 'Save changes' button at the bottom of the page to complete the update.

A message will appear at the top of the page to show changes have been updated.

You will now be able to use any of the online webforms without issues with the ‘My Details’ section.