Members
You may wish to use our free self-service portal Member Self Service (MSS). This is available to active and deferred members 24 hours a day, 7 days a week. You will be able to:
- view your personal and membership details
- run your own retirement projections/estimates
- view your annual benefit statements (active members)
- view your current pension benefit values (deferred members)
- view annual allowance figures
To register for MSS, visit the Enfield Pension Portal.
If you wish to submit a request or complete a form, read a guide or check current newsletters, see forms, guides and newsletters.
Employers
For all employer related information, see employers.
Email - zpensions@enfield.gov.uk.
Investments team
See Investments and for all Investment enquiries.
Compliments and complaints
We would like to hear from you if you have received a good service from us.
If you feel you have not received the level of service you would expect, tell us and this will be investigated by a senior member of staff.
Pay us a compliment or make a complaint
Independent Disputes Resolution Process
After receiving a response to a complaint you have made, if you still feel that the matter has not been resolved, view our Independent Disputes Resolution Process (PDF, 299.38 KB).
Email - zpensions@enfield.gov.uk.