Customer Voice
The Customer Voice meets monthly, through online and face-to-face meetings with managers, heads of departments and other council officers.
The meetings are to talk about current performance, policies and anything that may be coming soon that could affect your housing service.
All meetings are held on Wednesdays at 6:45pm on the following dates:
- 19 June 2024
- 17 July 2024
- 18 September 2024
- 16 October 2024
- 20 November 2024
- 22 January 2025
- 19 February 2025
- 19 March 2025
If you would like to learn more about the Customer Voice, email engagement@enfield.gov.uk.
The Enfield 500
The Enfield 500 is a residents’ advisory and consultation group open for any council tenant or leaseholder. The Enfield 500 will make sure that residents’ views, knowledge, and priorities will shape the planning, design, and delivery of services.
Every month we will email members to ask if they want to get involved in a particular issue. This could be giving feedback on a leaflet or commenting on a new or updated policy or completing a survey.
Membership is flexible. The Enfield 500 is online only so you can choose when and what to get involved in. You can participate as much or as little as you want, on one issue or on as many as you wish or even leave when you want.
We will continue to email you every month until you tell us to stop, and new members can be added at any time.
For any enquiries, please email enfield500@enfield.gov.uk.
My Home conferences
Unfortunately, both the Tenants' and Leaseholders’ Conferences have been postponed until Autumn 2024. This is due to the pre-election period and circumstances beyond our control. We thank you for your understanding.
The conferences are opportunities for you to have face-to-face discussions with officers at the council about the services that affect you and your home, such as our repairs service, housing advice, caretaking, and waste services.
For more details on these events, and to be kept informed, email us at myhome@enfield.gov.uk.
We look forward to you joining us at the conferences when they have been rescheduled.
‘On your doorstep’ events
On your doorstep events take place on council estates around the borough. They are a chance to meet officers to talk about any issues on your estate.
For more information, email engagement@enfield.gov.uk.
Site | Date | Time |
---|---|---|
Ayley Croft Estate Bush Hill Park EN1 1XS (Opposite Community Hall) | 28 May 2024 | 11am to 2pm |
Four Hills Estate Brigadier Hill (off Cedar Road) Enfield EN2 0TN (Next to the Community Hall) | 25 July 2024 | 11am to 2pm |
Beale Close Estate London N13 6DH (Outside green space) | 29 July 2024 | 11am to 2pm |
St. Mary’s, St. Joseph’s and Emsworth Close Estate London N9 8NN (Outside green space, near to 69-99) | 30 July 2024 | 11am to 2pm |
Avenues Estate Main Avenue Enfield EN1 1DS (Next to Wheatsheaf Hall) | 1 August 2024 | 11am to 2pm |
Fore Street Estate Chiltern House Beaconsfield Road London N9 0DY (Outside green space) | 5 August 2024 | 11am to 2pm |
Klinger Estate Statham Grove London N18 1RE (Outside green space) | 6 August 2024 | 11am to 2pm |
Whitefield’s Estate Flamstead End Hall Albermarle Avenue Cheshunt EN8 0EY (Outside green space) | 13 August 2024 | 11am to 2pm |
Exeter Road Estate Enfield EN3 7TR (Outside green space) | 20 August 2024 | 11am to 2pm |
Kempe/Elsinge Estate Kempe Road Enfield EN1 4QS (Outside green space) | 21 August 2024 | 11am to 2pm |
Alma Estate South Street Enfield EN3 4PX (Next to Ponders End Youth Centre) | 27 August 2024 | 11am to 2pm |
Lytchett Way Estate Enfield EN3 5XU (Outside green space) | 28 August 2024 | 11am to 2pm |
Tenants and residents associations
Tenants and residents associations (TRAs) are groups of residents who volunteer to represent the views and interests of everyone living on their estate.
A TRA gives residents more say in how their estate is run and allows them to work with the council to find solutions to problems affecting their area. They can also be a way to organise events and activities for all residents to enjoy. Constituted TRA groups receive a £300 grant each year.
TRAs meet with council officers 4 times a year to talk about issues, upcoming changes and report incidents that impact the estate.
If you would like to start a tenants and residents association for your estate, email engagement@enfield.gov.uk.
Ward | Tenants and residents association |
---|---|
Cockfosters | Buckfast House Chaddlewood Merryhills Court The Poplars |
Edmonton Green | Rushleigh House |
Haselbury | Walmer House |
Ponders End | Dujardin Mews The Elements |
Southbury | Ayley Croft |
Upper Edmonton | Joyce and Snells Scott House |
‘Friends of’ groups
‘Friends of’ groups give residents a chance to meet with their officers where there is no tenants' and residents' association set up. The meetings are a chance to meet with council officers as well as fellow residents.
These meetings can be arranged every 6 months. The meetings will talk about issues on the estate, upcoming changes and report any incidents that impact the estate.
If you would like to start a ‘Friends of’ group for your estate, email engagement@enfield.gov.uk.
Ward | ‘Friends of’ groups |
---|---|
Brimsdown | Exeter Road |
Carterhatch | Larksfield Grove |
Cockfosters | Chaddlewood |
New Southgate | Jackson and Swinson |
Oakwood | Ashridge Court |
Southbury | Avenues Estate |
Southgate | Welham Road |
Whitewebbs | Four Hills |
Leaseholder Forum
The Leaseholders Forum takes place once every quarter. It is a chance for council leaseholders to be informed of any changes that may affect them.
The meetings take place on Teams. To join the mailing list, email engagement@enfield.gov.uk.
Meeting dates
Meetings will be held on the following dates:
- 21 October 2024
- 17 February 2025
Walkabouts
Estate walkabouts give you a chance to meet the housing officers and caretaking managers who are responsible for your estate. The officers are there to address your concerns.
Location | Date | Time | Meeting point | Ward |
---|---|---|---|---|
Cumberland, Graham Houses and Bounces Road, Walbrook and Goodwin House | 15 May 2024 | 11am | Main entrance Cumberland House | Lower Edmonton |
Lytchet Way and Moorfield Road | 22 May 2024 | 9am | 1 Lytchet Way | Carterhatch |
Potters Bar | 29 May 2024 | 11am | 1 Ashwood Road | Potters Bar |
Fore Street | 30 May 2024 | 11am | Main entrance Chiltern House | Edmonton Green |
The Shires | 5 June 2024 | 11am | Main entrance Cheshire House | Edmonton Green |
Whitefield's Estate | 12 June 2024 | 11am | Flamstead End Community Hall car park | Broxbourne |
London Road | 18 June 2024 | 11am | 88 London Road | Town |
Jackson and Swinson | 19 June 2024 | 11am | Main entrance Jackson House | New Southgate |
Merryhills Court | 25 June 2024 | 11am | Merryhills Court car park | Cockfosters |
Exeter Road | 26 June 2024 | 12:30pm | Main entrance Honiton House | Brimsdown |
Beale Close | 3 July 2024 | 11am | In car park | Bowes |
Welch, Woolpack, Dorset and Keys | 4 July 2024 | 11am | Main entrance Dorset House | Enfield Lock |
Bliss and Purcell | 10 July 2024 | 11am | Main entrance Bliss House | |
Bullsmoor Way flats | 23 July 2024 | 11am | Communal car park Bullsmoor Way | Bullsmoor |
Ayley Croft | 24 July 2024 | 9am | Main entrance Bonington House | Southbury |
Fore Street | 31 July 2024 | 11am | Main entrance Chiltern House | Edmonton Green |
Joyce and Snells | 7 August 2024 | 11am | Boundary Hall | Upper Edmonton |
Ashridge Court | 8 August 2024 | 11am | Ashridge Court car park | Oakwood |
Kettering Road | 15 August 2024 | 11am | Main entrance Dorset House | Enfield Lock |
Klinger Estate | 22 August 2024 | 11am | 1 Copperfield Mews | Haselbury |
Bycullah Road | 29 August 2024 | 11am | 13 Bycullah Road | Ridgeway |
St. Mary's, St. Josephs and Emsworth Close | 3 September 2024 | 11am | Communal car park St. Mary's | Jubilee |
Kettering Road | 5 September 2024 | 11am | Main entrance Welch House | Enfield Lock |
Bowes Road | 10 September 2024 | 11am | 402 Bowes Road | Arnos Grove |
The Shires | 12 September 2024 | 11am | Main entrance Shropshire House | Edmonton Green |
Alma Estate | 17 September 2024 | 11am | Main entrance Peregrine Point | Ponders End |
Moor Park House and Carpenters Gardens | 19 September 2024 | 11am | Main entrance Moor Park House | Winchmore Hill |
Ayley Croft | 24 September 2024 | 11am | Main entrance Bonington House | Southbury |
Brookbank, Dendridge Close and Auckland Close | 26 September 2024 | 11am | Outside entrance to Brookbank | Bullsmoor |
Joyce and Snells | 1 October 2024 | 11am | Langhedge Close car park | Upper Edmonton |
Avenues Estate, Agricola and Hadrians | 3 October 2024 | 11am | Outside 1 Hadrians Ride | Southbury |
New Avenues Estate | 8 October 2024 | 11am | Outside New Community Centre Building, Welham Road | Southgate |
Beale Close | 10 October 2024 | 11am | In car park | Bowes |
Klinger Estate | 15 October 2024 | 11am | 1 Copperfield Mews | Haselbury |
Oxford Gardens | 17 October 2024 | 11am | Car park adjacent to 21 Oxford Gardens | Bush Hill Park |
Four Hills Estate | 22 October 2024 | 11am | Main entrance Picardy House | Whitewebbs |
New Avenues Estate | 24 October 2024 | 11am | Welham Road car park | Southgate |
Kennedy Avenue Flats | 29 October 2024 | 11am | Outside block with number 54 | Ponders End |
Jeremys Green | 31 October 2024 | 11am | 1 Jeremys Green | Edmonton Green |
Avenues Estate, Roman Way and Erminside | 5 November 2024 | 11am | Roman Way car park | Southbury |
Alma Estate | 7 November 2024 | 11am | Main entrance Peregrine Point | Ponders End |
Exeter Road | 12 November 2024 | 11am | Main entrance Tiverton House | Brimsdown |
Burncroft Avenue | 14 November 2024 | 11am | 70 Burncroft Avenue | Brimsdown |
Electric Quarter | 19 November 2024 | 11am | Outside Ponders End Library | Ponders End |
St. Mary's, St. Josephs and Emsworth Close | 21 November 2024 | 11am | Communal car park St. Mary's | Jubilee |
Larksfield Grove | 26 November 2024 | 11am | Outside block with No1 | Carterhatch |
London Road | 28 November 2024 | 11am | 88 London Road | Town |
Channel Islands | 3 December 2024 | 11am | Outside main entrance Guernsey House | Brimsdown |
Elsinge | 5 December 2024 | 11am | Outside Kempe Hall | Bullsmoor |
Fore Street | 10 December 2024 | 11am | Main entrance Chiltern House | Edmonton Green |
Cumberland, Graham Houses and Bounces Road, Walbrook and Goodwin House | 12 December 2024 | 11am | Main entrance Cumberland House | Lower Edmonton |
New Avenues Estate | 7 January 2025 | 11am | Car park | Southgate |
Four Hills Estate | 9 January 2025 | 11am | Main entrance Picardy House | Whitewebbs |
Jeremys Green | 14 January 2025 | 4pm | 1 Jeremys Green | Edmonton Green |
Kennedy Avenue Flats | 16 January 2025 | 9:30am | Outside block with number 54 | Ponders End |
Avenues Estate, Roman Way and Erminside | 21 January 2025 | 9am | Roman Way car park | Southbury |
Alma Estate | 23 January 2025 | 9:30am | Main entrance Peregrine Point | Ponders End |
Exeter Road | 28 January 2025 | 12:30pm | Main entrance Tiverton House | Brimsdown |
Lytchet Way and Moorfield Road | 4 February 2025 | 11am | 1 Lytchet Way | Carterhatch |
Potters Bar | 6 February 2025 | 11am | 1 Ashwood Road | Potters Bar |
Jackson and Swinson | 11 February 2025 | 11am | Main entrance Jackson House | New Southgate |
The Shires | 13 February 2025 | 11am | Main entrance Chesire House | Edmonton Green |
Electric Quarter | 18 February 2025 | 9:30am | Outside Ponders End Library | Ponders End |
Merryhills Court | 20 February 2025 | 11am | Merryhills Court car park | Cockfosters |
Exeter Road | 25 February 2025 | 11am | Main entrance Honiton House | Brimsdown |
Beale Close | 27 February 2025 | 11am | In car park | Bowes |
Bliss and Purcell | 4 March 2025 | 11am | Main entrance Bliss House | Whitewebbs |
Ayley Croft | 6 March 2025 | 11am | Main entrance Bonington House | Southbury |
St. Mary's, St. Josephs and Emsworth Close | 11 March 2025 | 11am | Communal car park St. Mary's | Jubilee |
Fore Street | 13 March 2025 | 11am | Main entrance Chiltern House | Edmonton Green |
Channel Islands | 17 March 2025 | 12:30pm | Guernsey House | Brimsdown |
Ashridge Court | 18 March 2025 | 11am | Ashridge Court car park | Oakwood |
Joyce and Snells | 20 March 2025 | 11am | Boundary Hall | Upper Edmonton |
Klinger Estate | 25 March 2025 | 11am | 1 Copperfield Mews | Haselbury |
Burncroft Avenue | 27 March 2025 | 12:30pm | 70 Burncroft Avenue | Brimsdown |
Housing information
View information for the management of your home:
- Become a Damp Buster (PDF, 3200 KB) - follow our top tips for fighting damp and mould in your home
- Stop pigeons (PDF, 99.79 KB) - for simple tips on how to prevent pigeons from roosting or nesting on your balcony and railings
- Pet policy (PDF, 186.31 KB) - this sets out our approach to managing pet ownership within your home
How to get in touch
If you would like to be involved in the community, or have more questions about council housing engagement, email our team at engagement@enfield.gov.uk.
We always aim to deliver a positive customer experience, but things do sometimes go wrong. When this happens and you want us to do something about it, please let us know.
If you think we have done a great job, we would like to know that as well, so we can pass this on to the people who have delivered that service. Compliments can be made by using your Enfield Connected account.