The factsheets and links on this page can help you understand our homelessness policies and support. These resources can guide you, but they are not a substitute for professional advice about your circumstances.
Online housing and homelessness advice
Do you need homelessness help? Please start with our online homelessness self-help tool.
If you are already homeless, find out about getting help if you are homeless.
Our factsheets
Evictions and overcrowding (last updated February 2024). This is for people worried about being evicted. Evictions and overcrowding factsheet (PDF, 212.9 KB)
Moving on from short-term accommodation (last updated February 2024). This answers common questions about our housing placement policy for homeless households. Moving on from short-term accommodation factsheet (PDF, 164.1 KB)
Other resources
Our housing placement policy for homeless households (PDF, 214.18 KB)