Many people who visit the community hub may not need to wait in line to see an ambassador. They might have a query we do not assist with, or they can resolve their enquiry by self-serving online or using the public phones. We are looking for a great communicator to talk with customers who are waiting, find out the reason for their visit, and direct them to the right service.
Purpose of the role
- Talk with customers to direct them to the correct service
- Reduce waiting times by promoting self service where possible
- Support ambassadors in understanding the purpose of a customer's visit
Benefits
- An excellent opportunity to develop new and existing skills
- Improve your verbal communication skills
- Gain an understanding of the assistance the council provides
Training provided
- Induction training
- Customer service basics
- Introduction to council services and processes
Requirements
- Understanding and adherence to safeguarding, health and safety, and equality and diversity policies
- Compassionate, understanding and good at motivating others
- Comfortable using a smart phone and computer (for example, emails and online forms)
- Good communicator
- Knowledge of when to ask for support