Many people who use the community hub need help with basic tasks on their computer or phone, like setting up an email address, scanning a document or completing an application form. We are looking for patient and compassionate people who are confident using a phone and computer.
Purpose of role
Digital champions will assist hub customers in using computers and their own smartphones. This may include:
- helping people fill out online forms (for example, Blue Badge, Council Tax, Housing Benefit Support, and Housing Register)
- assisting with scanning documents and sending them via email
- setting up email accounts for those who do not have one
- supporting people in using phone booths, such as navigating the council call centre options
- keeping the computer booth area tidy
- maintaining the confidentiality of customer details
When you can volunteer
Our hubs are open for drop-ins from 9.30am to 2.30pm, Monday to Friday. We usually ask digital champions to volunteer during our busiest hours – 11am to 2pm. However, we can be flexible with your schedule!
If you volunteer regularly, we may book appointments with you, for example, if someone needs help with a Blue Badge application.
Benefits
- An excellent opportunity to develop new and existing skills
- The chance to be at the heart of your local community, meet new people, and be part of an enthusiastic team
- Training, support and references
Training provided
- Induction to Enfield Council and community hubs
- Customer service 101
- How to help with self-service
Requirements
- Understanding and adherence to safeguarding, health and safety, and equality and diversity policies
- Compassionate, understanding and good at motivating others
- Comfortable using a smart phone and computer (for example, emails and online forms)
- Basic understanding of boundaries when supporting and motivating others
- Knowledge of when to ask for support